CASE STUDY 01 INTEGRATION
- BFSI SECTOR
- CROSS-BORDER
Post-Merger Cultural Integration
Regional Financial Services Group (2,000+ employees)
THE CHALLENGE
Following an acquisition, the merged entity faced severe cultural friction, leading to a spike in executive turnover and delayed operational synergy.
OUR FOCUS AREA
Culture & Employee Experience / Organisation Design
- Culture Diagnostics
- Operating Model
Mandate duration: 9 Months · Dual headquartered in Jakarta & Singapore
OUR ADVISORY APPROACH
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1. Cultural Sentiment Audits
Conducted a comprehensive cultural sentiment audit across both legacy organisations to identify informal power structures and friction points.
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2. Leadership Alignment Offsites
Facilitated intensive leadership alignment offsites to neutralize 'us vs them' dynamics, unpack organizational history, and establish mutual operational charters.
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3. Reporting Architecture Redesign
Redesigned the reporting architecture to enable transparent decision-making flow and eliminate dual-hatted bottlenecks.
THE OUTCOME & VALUE REALISATION VALIDATED IMPACT
"Stabilised executive retention within 6 months, established a unified performance framework, and accelerated the integration timeline by a full quarter."
- Executive Retention
- Synergies Accelerated (+1 Qtr)
- Unified Governance